Refund Policy
A LEGAL DISCLAIMER
Last Updated: 02.10.2026
Sanba Skincare is a cosmetic skincare brand operated under Sanba Holdings and New Look New Life. Due to the nature of skincare and hygiene standards, we maintain the following return and refund policy.
Return Eligibility
We accept returns on unused, unopened products within 14 days of delivery.
To be eligible for a return:
The product must be unopened and unused
The product must be in its original packaging
Proof of purchase is required
For hygiene and safety reasons, opened or used products are not eligible for return.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong product, please contact us within 5 business days of delivery.
Please include:
Your order number
Clear photos of the product and packaging
We will review the issue and, if approved, offer a replacement or refund at our discretion.
Non-Refundable Items
The following items are not eligible for refund:
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Opened or used products
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Gift cards
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Promotional or final sale items
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Products purchased through third-party retailers
Return Process
To initiate a return, please contact us at:
If your return is approved, we will provide return instructions. Customers are responsible for return shipping costs unless the return is due to damage or error on our part.
Refund Processing
Once your return is received and inspected, we will notify you of approval or denial.
If approved:
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Refunds will be issued to the original payment method
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Please allow 5–10 business days for processing
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Processing times may vary depending on your financial institution
Shipping fees are non-refundable.
Exchanges
We do not offer direct exchanges. If you wish to purchase a different product, please place a new order.
Allergic Reactions & Skin Sensitivity
Individual skin reactions vary. We encourage customers to review ingredient lists carefully and perform a patch test prior to use.
Sanba Skincare is not responsible for allergic reactions, sensitivities, or misuse of products.
Policy Updates
Sanba Skincare reserves the right to modify this Refund & Returns Policy at any time without prior notice.
Contact Information
For refund or return inquiries, please contact:
Sanba Skincare
Operated by Sanba Holdings