Shipping Policy
A LEGAL DISCLAIMER
Last Updated: 02.10.2026
Sanba Skincare is a cosmetic skincare brand operated under Sanba Holdings and New Look New Life. This Shipping Policy outlines how orders are processed, shipped, and delivered.
Order Processing
All orders are processed within 1–3 business days, excluding weekends and holidays. During high-volume periods, processing times may be slightly extended.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Sanba Skincare reserves the right to delay or cancel orders due to payment issues, suspected fraud, or product availability.
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days
Overnight Shipping: 1 business day (where available)
Delivery times are estimates and are not guaranteed.
Domestic Shipping (United States)
We currently ship within the United States. Orders are shipped via trusted third-party carriers.
Sanba Skincare is not responsible for delays caused by shipping carriers, weather conditions, or other events beyond our control.
International Shipping (If Applicable)
If international shipping is offered:
Delivery times vary by destination.
Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
Sanba Skincare is not responsible for customs delays.
(If you are not offering international shipping yet, we can remove this section.)
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. Sanba Skincare is not responsible for orders shipped to incorrectly entered addresses.
If a package is returned due to incorrect address information, additional shipping fees may apply
Lost or Stolen Packages
Sanba Skincare is not responsible for lost or stolen packages marked as “Delivered” by the carrier. If your package is missing, please contact the shipping carrier directly using your tracking number.
We will assist where possible but cannot guarantee replacement for packages confirmed as delivered.
Damaged Items
If your order arrives damaged, please contact us within 5 business days of delivery with:
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Your order number
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Photos of the damaged product and packaging
We will review the claim and determine appropriate next steps.
Shipping Restrictions
Certain products may have shipping restrictions based on local regulations. Sanba Skincare reserves the right to refuse shipment to certain locations where legally required.
Contact Information
If you have questions or concerns regarding this Shipping Policy, please contact:
Sanba Skincare
Operated by Sanba Holdings